Privacy Policy
Last Updated: May 2026
1. Introduction
Best Success Enterprise (Thailand) Ltd. ("Best Success", "we", "our", or "us") is committed to protecting the privacy and personal information of all individuals who interact with our website, products, and services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with us as a business partner, client, or enquirer.
By using our website or submitting your information through any of our contact channels, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Personal Identification Information: Name, email address, phone number, job title, and company name when you submit an enquiry, request a sample, or register for our services.
Business Information: Company details, industry type, country of operation, and order history when engaging with us as a business partner or client.
Website Usage Information: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically through cookies and analytics tools when you visit our website.
Communication Records: Records of correspondence including emails, form submissions, and any other communications you send to us.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
To respond to your enquiries, sample requests, and quotation submissions in a timely and accurate manner
To process and manage orders, supply agreements, and business partnerships
To provide after-sales support, product documentation, and technical assistance
To send relevant product updates, industry insights, and company news where you have given consent to receive communications
To improve our website experience, products, and services based on user behaviour and feedback
To comply with applicable legal obligations, regulatory requirements, and contractual commitments
To protect the security and integrity of our website, systems, and business operations
4. Legal Basis for Processing
We process your personal information on the following legal grounds:
Contractual Necessity: Where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Where processing is necessary for our legitimate business interests, such as responding to enquiries, improving our services, and maintaining business relationships.
Legal Obligation: Where processing is necessary to comply with applicable laws and regulations in Thailand and internationally.
Consent: Where you have given us explicit consent to use your information for a specific purpose, such as receiving marketing communications. You may withdraw this consent at any time.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you — such as IT providers, logistics partners, and analytics platforms. All service providers are required to handle your data securely and in accordance with this policy.
Business Partners: Where necessary to fulfil an order or service agreement, we may share relevant business information with our manufacturing and distribution partners in the Asia Pacific region.
Legal Requirements: We may disclose your information where required by law, court order, or regulatory authority, or where we believe disclosure is necessary to protect our legal rights or the safety of others.
6. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
Enquiry and contact records are retained for up to three years from the date of last contact
Order and contract records are retained for a minimum of seven years in accordance with Thai legal and tax requirements
Website usage data collected through cookies is retained in accordance with our Cookie Policy
When personal information is no longer required, we will securely delete or anonymise it.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
Essential Cookies: Necessary for the basic functioning of our website. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website so we can improve performance and content. These are only activated with your consent.
Preference Cookies: Remember your settings and preferences to provide a more personalised experience.
You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
8. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Secure encrypted connections (SSL/TLS) across our website
Restricted access to personal data on a need-to-know basis
Regular review and testing of our security systems and practices
While we take every reasonable precaution, no method of data transmission over the internet is entirely secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards of data protection.
9. International Data Transfers
As a Thailand-based company with international business partners and clients, your personal information may be transferred to and processed in countries outside of Thailand. Where such transfers occur, we take appropriate steps to ensure your information is protected in accordance with applicable data protection laws and this Privacy Policy.
10. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Right to Access — Request a copy of the personal information we hold about you
Right to Rectification — Request correction of any inaccurate or incomplete information
Right to Erasure — Request deletion of your personal information where it is no longer necessary for the purpose it was collected
Right to Restriction — Request that we restrict the processing of your personal information in certain circumstances
Right to Object — Object to the processing of your personal information for direct marketing or legitimate interest purposes
Right to Data Portability — Request a copy of your data in a structured, machine-readable format
Right to Withdraw Consent — Withdraw consent at any time where processing is based on your consent
To exercise any of these rights, please contact us using the details provided in Section 12 below.
11. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and industry resources. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of any third-party websites and encourage you to review their privacy policies independently.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Best Success Enterprise (Thailand) Ltd.Rojana Industrial Park, Rayong Province, Thailand Email: info@bestsuccess.asia Phone: +66 38946018
We will respond to all privacy-related enquiries within 30 days of receipt.
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or regulatory obligations. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed of how we protect your information.